1. Information we collect

When you browse TOYBOX, place an order, or contact us, we collect: (a) personal details you provide, such as your name, email address, shipping address, billing address and phone number; (b) order and transaction details, including purchased items, amounts and the payment reference returned by our payment provider; and (c) technical information such as your IP address, browser type, and pages visited, collected through cookies and similar technologies.

2. Payment information

Payments on this site are processed by PayPal. We do not receive, store, or have access to your full card or bank account details. PayPal provides us only with the information necessary to confirm and reconcile a transaction, such as the payer name, payer email, transaction reference and payment status.

3. How we use your information

We use the information we collect to process and ship your orders, provide customer support, send order and shipping notifications, prevent fraud and unauthorized transactions, improve our store and product selection, and comply with legal, tax and accounting obligations.

4. Sharing your information

We share your information only with parties required to complete your order and operate our store: our payment processor (PayPal), shipping carriers and logistics partners, and our website hosting and e-commerce platform providers. We do not sell or rent your personal information to third parties.

5. Cookies

We use cookies to keep your cart and session active, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but some features such as the shopping cart will no longer function.

6. Data retention

We keep order and transaction records for as long as necessary to fulfil the order, meet our tax and accounting obligations, and resolve disputes. Marketing information is kept until you unsubscribe.

7. Security

Our store is served over HTTPS with a valid TLS certificate. We limit access to personal information to personnel who need it to process orders and support customers, and we use administrative and technical safeguards appropriate to the size of our business.

8. Children’s privacy

Our products are children’s toys intended for purchase by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may ask us to stop sending marketing messages. Send your request to our customer service email and we will respond within a reasonable period.

10. Changes to this policy

We may update this policy to reflect changes in our operations or legal requirements. Updates take effect when posted on this page.

Contact us

Shenzhen Qifangying Technology Co., Ltd.
Room 604, No. 7, Lane 8, Shangxing Third Village New District, Shangxing Community, Xinqiao Street, Bao’an District, Shenzhen, Guangdong, China
Email: [email protected]
Phone: 184 5152 3338
Customer service hours: Monday to Saturday, 9:00 am – 6:00 pm (GMT+8)