1. Return window

You may request a return within 30 days of the delivery date shown in the carrier’s tracking record. Items must be unused, in original packaging, and resalable.

2. Non-returnable items

For hygiene and safety reasons, opened personal items, custom-made items, gift cards and clearance items marked final sale cannot be returned unless they arrived damaged or defective.

3. Damaged, defective or wrong item

If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund at our cost, including return shipping where required.

4. How to start a return

Email our customer service team with your order number and the reason for the return. We will reply with return instructions and the correct return address. Please do not ship items back without instructions, as unauthorized returns cannot be matched to an order.

5. Refund processing

Approved refunds are issued to the original payment method. Once we receive and inspect the returned item, refunds are submitted within 3 business days and typically appear in your account within 3 to 5 business days, depending on your payment provider.

6. Payment processing fees

Refunds are issued for the amount we received for the order. Transaction or currency conversion fees charged by the payment provider are retained by that provider and are not refundable to either party. Where applicable, we will state the exact refunded amount in your refund confirmation.

7. Exchanges

To exchange an item for a different product, place a new order and request a return for the original item under this policy.

8. Cancellations

Orders that have not yet shipped can be cancelled for a full refund. Once an order has been handed to the carrier, please follow the return process above.

Contact us

Shenzhen Qifangying Technology Co., Ltd.
Room 604, No. 7, Lane 8, Shangxing Third Village New District, Shangxing Community, Xinqiao Street, Bao’an District, Shenzhen, Guangdong, China
Email: [email protected]
Phone: 184 5152 3338
Customer service hours: Monday to Saturday, 9:00 am – 6:00 pm (GMT+8)